Get In Touch

Talk to the PrimaConnect Team

Whether you are launching a new store, improving a struggling one or planning your next market, our team is ready to help. Send us a message and we will reply within one business day, in the language you prefer. There is no automation on our side; every enquiry is read by a real person who understands e-commerce. You can also reach us by phone at +12832079210 during business hours, or write to assist@primaconnect.lat for any matter that does not need a form.

Send us a message

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Our Address

Kunming Yuanqitong E-Commerce Co., Ltd.
Wuhua District, Baoshan Street No. 219, Yinzuo Building 7th Floor Room 703, Kunming City - 650000, China (CN)

Email and Phone

Email: assist@primaconnect.lat
Phone: +12832079210
Website: www.primaconnect.lat

Business Hours

Monday to Friday09:00 to 18:00

Saturday10:00 to 16:00

SundayClosed

All times in China Standard Time. Urgent support is available by email on weekends.

What Happens Next

After you submit the form, a named account manager reviews your message personally. We research your market, prepare initial ideas and reply with a practical first step. Nothing is copied from a template and no request goes unanswered. For time-sensitive issues, please add the word urgent to your subject line so that we can prioritise your message within the same working day.

Quick Answers

Frequently asked questions

How quickly will I receive a response to my message?+

We reply to every enquiry within one business day. Urgent operational matters are answered faster, often within a few hours, during working hours in China Standard Time.

Do you work with brands outside China?+

Yes. We serve clients in more than thirty markets across Asia, Europe and the Americas. Our team communicates fluently in English as well as Chinese, and we coordinate across time zones with ease.

What does a typical engagement cost?+

Every project is priced on scope, so we quote after understanding your goals. We offer fixed-price packages for common setups and flexible monthly plans for ongoing operations, with no hidden fees.