These Terms of Service set out the rules that govern the relationship between you and Kunming Yuanqitong E-Commerce Co., Ltd. when you use the website www.primaconnect.lat or the e-commerce services offered there. The services described on this website are developed and operated by the developer PrimaConnect on behalf of the company. Please read these terms carefully before you use the website or engage our services, and contact us if you have any questions. By using the website or by accepting a proposal, you agree to be bound by these terms.
1. Acceptance of These Terms
These Terms of Service form a legal agreement between you and Kunming Yuanqitong E-Commerce Co., Ltd., the company that operates the website www.primaconnect.lat together with the developer PrimaConnect. The terms apply to every visitor to the website and to every client who uses the e-commerce services described on it. By accessing the website or by engaging our services, you confirm that you have read, understood and agreed to be bound by these terms.
If you do not agree with any part of these terms, you must not use the website or the services. We may update these terms from time to time, and the version that applies to you is the version published at the time you used the website or signed your agreement. We encourage you to review this page regularly so that you are always aware of the current version.
Your continued use of the website after changes are posted means that you accept the revised terms. These terms do not affect any mandatory rights you have under the laws of your country of residence, and where any provision of these terms conflicts with a mandatory rule of law, that mandatory rule will prevail for you.
2. About the Services and the Provider
Kunming Yuanqitong E-Commerce Co., Ltd. is a company operating in the field of computer integrated systems design and related professional services. Its registered address is Wuhua District, Baoshan Street No. 219, Yinzuo Building 7th Floor Room 703, Kunming City - 650000, China (CN). The e-commerce services offered through www.primaconnect.lat are developed and operated by the developer PrimaConnect on behalf of the company.
Our services include online store operations, digital marketing and growth, supply chain and logistics, payment solutions, customer service support, and platform and data services, as described in detail on our Services page. Each engagement is defined by its own written proposal, statement of work or order confirmation, which sets out the specific services, deliverables, timeline and price for that engagement.
If there is any conflict between these terms and a specific written agreement, the specific agreement will control for that engagement. We may add, change or discontinue any part of our services at any time, and we will inform clients of any change that affects an active engagement in advance, where it is reasonably possible to do so.
3. Eligibility and Accounts
You must be at least eighteen years old, or the legal age of majority in your country of residence, to use our services. If you use the services on behalf of a company or another organisation, you confirm that you have the authority to bind that organisation to these terms, and that organisation will be the party to the agreement.
You also confirm that the information you provide to us, including your name, contact details and payment information, is accurate, current and complete, and you agree to keep it up to date during the term of any engagement. We may request proof of identity or proof of authority before we begin work, and we may refuse to provide services where we reasonably believe the information provided is false or misleading.
You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your login credentials. If you suspect that your account has been compromised, you must notify us immediately so that we can protect your data and our systems. We will cooperate with you to restore the security of the account as quickly as possible.
4. Registration and Account Security
Some of our services may require you to create an account or to provide us with information about your business. You agree to provide true and accurate information during registration and to update that information when it changes. Registration does not guarantee that we will accept you as a client; we evaluate every request in line with our capacity and our service standards.
You are responsible for safeguarding the passwords and credentials associated with your account, and you must not share them with any person who is not authorised to act on your behalf. You must notify us immediately of any unauthorised use of your account or any other breach of security that you become aware of.
We will not be liable for any loss or damage that arises from your failure to keep your credentials secure. We may suspend or close an account if we reasonably believe that it is being used in violation of these terms, or if the security of the account has been compromised. Where we suspend an account, we will tell you why and give you a reasonable opportunity to resolve the issue, unless the circumstances require immediate action to protect our systems or other clients.
5. Service Engagements and Orders
Work begins only after you have accepted a written proposal, statement of work or order confirmation that we have issued for your project. The proposal will describe the scope of the work, the deliverables, the timeline and the price. Any change to the scope must be agreed in writing before we carry it out, and changes may affect the timeline and the price.
We will confirm receipt of every order and will assign a named account manager who coordinates the work and is your single point of contact. Where a proposal includes dependencies on information or materials from you, we will begin work only after those inputs are provided, and the timeline will be adjusted accordingly.
We may decline an engagement at our discretion, and we will tell you promptly if we are unable to take on a project. Our proposals are valid for the period stated in the proposal, which is usually thirty days, and we may revise a proposal if it is accepted after that period has expired.
6. Fees, Payment and Invoicing
Fees for our services are stated in the relevant proposal, statement of work or order confirmation, and all fees are exclusive of applicable taxes unless otherwise stated. We will issue an invoice for each agreed payment milestone, and payment is due within the period stated on the invoice, which is usually fourteen days from the invoice date unless we agree otherwise.
Where a project is paid in instalments, work on the next milestone may begin only after the previous payment is received. We accept payment by bank transfer and, where agreed, by major credit cards or digital payment methods. Late payments may be subject to a reasonable interest charge as permitted by law, and we may suspend active work while an invoice remains unpaid beyond its due date.
You are responsible for all taxes, duties and charges that apply to the services in your jurisdiction. If a payment is disputed, you must notify us in writing before the due date, and we will work together to resolve the dispute promptly and fairly without interrupting the service wherever possible.
7. Client Responsibilities
As a client, you agree to provide accurate information, timely feedback and any materials needed to complete the agreed work. This includes product data, images, brand assets, access to relevant platforms and a clear description of your goals. Delays in providing these inputs may extend the timeline, and we will not be liable for delays that result from missing or late materials.
You are responsible for ensuring that the products you sell and the content you provide comply with all applicable laws, including product safety, labelling, advertising and consumer protection rules. You must hold the necessary rights to use any trademarks, images, text or other content that you supply to us, and you must ensure that your products do not infringe the rights of any third party.
You agree to cooperate with our team in good faith and to respond to reasonable requests for information within the timeframes we set. If you fail to provide required inputs for a prolonged period, we may treat the engagement as paused and adjust the schedule and fees accordingly.
8. Acceptable Use
You agree to use our website and services only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the services. You must not upload or transmit any content that is unlawful, harmful, defamatory, obscene or that encourages illegal activity.
You must not attempt to gain unauthorised access to our systems, to the accounts of other clients or to any network connected to our services. You must not use automated tools to scrape, copy or harvest data from our website, and you must not interfere with the proper working of our services, for example by introducing malicious software or overloading our servers.
You must not resell, repackage or sublicense our services without our prior written consent. We may suspend access to the website or to a service without notice if we reasonably believe that a user is breaching these terms or is endangering the security or integrity of our systems. In all other cases we will give notice before taking action wherever it is reasonably possible.
9. Intellectual Property
All content on our website, including text, graphics, logos, designs, code and software, is owned by us or our licensors and is protected by intellectual property laws. You may view and download parts of our website for your internal business use only, and you must not copy, modify, distribute or create derivative works from our materials without our prior written permission.
When we build a website or a store for you, we retain ownership of the underlying platforms, templates and tools we use, unless we agree otherwise in writing, and we grant you a licence to use the deliverables for the purpose for which they were created. You retain ownership of the content and materials you provide to us, and you grant us a licence to use that content for the purpose of providing the services to you.
Where we create original content specifically for your project, we will agree with you on the ownership of that content before the work begins. Nothing in these terms transfers ownership of any intellectual property to either party unless it is expressly stated in a written agreement.
10. Confidential Information
Each party may receive confidential information from the other during the course of an engagement. Confidential information includes business plans, financial data, customer lists, technical specifications, pricing and any other information that is marked as confidential or that a reasonable person would understand to be confidential.
Each party agrees to keep the other confidential information secret, to use it only for the purpose of the engagement, and to disclose it only to people who need to know it and who are bound by similar confidentiality obligations. This obligation continues after the engagement ends for as long as the information remains confidential.
The obligation does not apply to information that is already public, that becomes public without breach, that was independently developed, or that must be disclosed by law. On request, each party will return or securely delete the other confidential information. We will never use your confidential information to market our services to your competitors without your permission.
11. Third-Party Services and Links
Our services may rely on or connect to third-party platforms, such as e-commerce software, payment processors, analytics tools, social networks and courier services. These third-party services are governed by their own terms and privacy policies, and we encourage you to read them before you use them.
We do not control third-party services and we are not responsible for their availability, performance or conduct. Where we integrate a third-party tool into your store at your request, you agree to accept that tool terms as a condition of using it, and you will be responsible for the fees charged by that provider unless we have agreed otherwise.
Our website may also contain links to external websites for your convenience, and we are not responsible for the content or practices of those websites. We will inform you of any third-party service that plays a significant role in an engagement and will obtain your consent before enabling integrations that incur additional cost.
12. Delivery and Performance Standards
We will perform the services with reasonable skill, care and diligence, consistent with professional standards in the e-commerce services industry. Deliverables will be provided according to the timeline in the agreed proposal, subject to the timely receipt of inputs from you.
We will keep you informed of progress through regular reports and scheduled check-ins, and we will notify you promptly of any issue that may affect the timeline or the quality of the deliverables. You will have a reasonable opportunity to review deliverables and to request corrections that fall within the agreed scope, and corrections or changes outside the original scope may be subject to additional fees.
We do not guarantee specific results, such as a particular number of sales, visitors or revenue, because results depend on many factors outside our control, including market conditions and consumer behaviour. Where a deliverable does not meet the agreed specification, we will correct it without charge if you notify us within a reasonable period after delivery.
13. Disclaimers of Warranty
To the maximum extent permitted by law, our website and services are provided on an as-is and as-available basis, and we make no warranties, express or implied, about their quality, accuracy, reliability or fitness for a particular purpose. We do not warrant that the website will be uninterrupted, error-free or free of harmful components, although we make reasonable efforts to keep it reliable and secure.
We do not warrant that the results of any service will meet your expectations regarding sales, traffic, revenue or any other specific outcome, and we accept no liability for outcomes that depend on market conditions, consumer behaviour or factors outside our control.
We provide information and guidance in good faith, but the content on our website is general in nature and does not constitute professional, legal, financial or tax advice. Any decisions you make on the basis of our content are your own responsibility. Some jurisdictions do not allow certain disclaimers, and in that case those specific disclaimers will not apply to you.
14. Limitation of Liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, loss of revenue, loss of data or loss of goodwill, arising out of or in connection with these terms or the services.
Our total aggregate liability for any claim arising out of or in connection with these terms, whether in contract, tort or otherwise, will not exceed the total fees you paid to us for the specific engagement giving rise to the claim. Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
We are not liable for delays or failures caused by events beyond our reasonable control, such as natural disasters, power failures, internet outages or actions of third parties. You are responsible for the accuracy of the information you provide and for the consequences of any errors in that information. This section survives the termination of these terms and of any engagement between us.
15. Indemnification
You agree to indemnify and hold harmless Kunming Yuanqitong E-Commerce Co., Ltd. and PrimaConnect, and their officers, employees and agents, from and against any claims, damages, losses, liabilities, costs and expenses, including reasonable legal fees, arising out of or in connection with your use of the website or the services, your violation of these terms, your breach of any law or regulation, or your infringement of any intellectual property or other right of any third party.
This includes claims arising from the content you provide to us, the products you sell through stores we operate, and any materials you ask us to use in marketing campaigns. We will notify you promptly of any claim covered by this indemnity and will give you the opportunity to manage the defence with legal counsel you choose, provided that we may take part in the defence at our own cost.
We will not settle any claim in a way that admits fault on your part without your written consent. Your indemnification obligations are independent of any other right or remedy available to us under these terms.
16. Termination and Suspension
Either party may terminate an engagement by giving written notice as specified in the relevant agreement, or by giving at least thirty days notice if no other period is specified. We may terminate or suspend an engagement immediately if you breach these terms or the specific agreement in a material way and do not remedy the breach within seven days of written notice, or if immediate action is needed to protect our systems or other clients.
On termination, you must pay for all work completed up to the date of termination, and you will receive the deliverables produced for the payments you have made, subject to any limitations in the agreement. We will return or delete your data and confidential information in accordance with our policies and applicable law.
Provisions of these terms that by their nature should survive termination, including intellectual property, confidentiality, limitation of liability, indemnification and governing law, will continue to apply. You may stop using the website at any time without affecting your obligations that have already accrued.
17. Governing Law and Dispute Resolution
These terms are governed by and interpreted in accordance with the laws of China, without regard to conflict of laws principles. The company operates from Kunming, China, and the services are performed substantially from that location. In the event of any dispute, the parties will first attempt in good faith to resolve the matter through negotiation within thirty days of written notice.
If the dispute cannot be resolved by negotiation, it will be referred to mediation at a mutually agreed location and with a mutually agreed mediator. If mediation is unsuccessful, or if the parties do not agree to mediation within a further thirty days, the dispute will be submitted to the competent courts of the jurisdiction in which the company is registered, unless mandatory law requires otherwise.
You agree to submit to the jurisdiction of those courts for the purpose of any dispute. Nothing in this section prevents either party from seeking urgent injunctive relief in any court of competent jurisdiction to protect its rights or property.
18. Changes to These Terms
We may revise these Terms of Service at any time by posting an updated version on this page. The date of the most recent revision will be shown at the top of the document. Changes become effective when they are posted, and the version that applies to you is the version in force at the time you use the website or at the time you accept a proposal.
For active engagements, we will give reasonable notice of changes that materially affect the agreement, and you may accept the changes or terminate the engagement in accordance with its termination provisions. Your continued use of the website or the services after changes are posted constitutes acceptance of the revised terms.
We encourage you to check this page regularly so that you are always aware of the current version. If you do not agree with the revised terms, you should stop using the website and contact us to discuss your options.
19. Contact Information
If you have any questions about these Terms of Service, about our services or about a specific engagement, please contact us. You may reach us by email at assist@primaconnect.lat or by telephone at +12832079210.
Our postal address is Wuhua District, Baoshan Street No. 219, Yinzuo Building 7th Floor Room 703, Kunming City - 650000, China (CN). We are Kunming Yuanqitong E-Commerce Co., Ltd., and the services described on this website are developed and operated by the developer PrimaConnect.
We aim to respond to all enquiries within one business day. When you write to us, please include your name, your contact details and a clear description of your question or concern, and reference any relevant proposal or agreement if applicable. We will handle your enquiry confidentially and will never share your details with third parties without your permission.