This Privacy Policy describes how Kunming Yuanqitong E-Commerce Co., Ltd. manages the personal information of visitors to the website www.primaconnect.lat and of clients who use the e-commerce services offered there. The services presented on this website are developed and operated by the developer PrimaConnect. We believe that clear communication about privacy builds trust, and this document is written in plain language for that reason. Please read it carefully and keep a copy for your records. If anything in this document is unclear, contact us before you continue to use the website.
1. Overview and Scope
This policy applies to the website www.primaconnect.lat, to the services offered through it, and to any communication you have with our team by email, telephone or online form. By accessing or using our website, you agree to the collection and use of information in accordance with this policy, and you confirm that you have read and understood the practices described here.
In this policy, the phrase personal information means any information that identifies you as an individual, or that can be linked to you, including your name, contact details, online identifiers and records of your interactions with us. We treat all such information with care and process it only for the purposes described in this document. Where you represent a company or another organisation, we may process the business details you provide together with the personal details of the people who act for that organisation. We keep the amount of personal information we hold to the minimum necessary for each purpose, and we never collect information for its own sake.
This policy also covers the obligations of the website operator. Kunming Yuanqitong E-Commerce Co., Ltd. is the data controller for the processing activities described here, and PrimaConnect is the developer and operator of the services presented on this website. The address of the company is Wuhua District, Baoshan Street No. 219, Yinzuo Building 7th Floor Room 703, Kunming City - 650000, China (CN). We are committed to processing personal information fairly, lawfully and transparently at all times.
2. Information We Collect
We collect information in three broad categories. The first category is information you provide directly. This includes your name, email address, phone number, company name, job title and the contents of any message you send us through a contact form, by email or by telephone. We collect this information when you request a quote, ask a question, subscribe to our updates or enter into an agreement with us. The fields on our forms are limited to what we genuinely need to respond to you, and we do not ask for information that has no purpose.
The second category is information collected automatically when you browse our website. This includes your IP address, browser type and version, device model, operating system, referring pages, the pages you visit, the time and date of each visit and the length of your session. We use this information to keep the website secure, to diagnose technical faults and to understand how visitors move through our pages so that we can improve the experience for everyone.
The third category is information we receive from third parties, such as business directories, public records or our partners, where you have agreed to the sharing of that information or where the source is publicly available. We combine such information with what you have told us only when it helps us serve you better. We do not intentionally collect sensitive categories of data, such as health records, racial origin or political opinions, and we ask that you do not send such data to us through our contact channels.
3. How We Use Your Information
We use the information we collect for a range of clear and legitimate business purposes. We respond to your enquiries, provide the services you request and support you before, during and after an engagement. We keep you informed about your projects, scheduled work, invoices and account matters. We improve our website, our services and our marketing by studying how visitors interact with our pages, always using data in a way that respects your privacy.
We send you relevant updates, product news and promotional offers when you have agreed to receive them, and you can opt out at any time with one click or by writing to us. We protect the security of our systems, detect and prevent fraud, abuse and technical faults, and comply with our legal obligations. We may also use aggregated and anonymous data for analytics, planning and reporting, and this aggregated data can never be traced back to you as an individual.
In all cases, we process information only for the purposes described in this policy or for purposes that are directly compatible with them. Where we rely on your consent for a particular activity, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before your withdrawal. We do not use automated decision-making that produces legal effects on you, and we do not sell your personal information to anyone. If we ever intend to use your information for a purpose not described here, we will tell you before we start and obtain your consent where required.
4. Legal Bases for Processing
We process personal information on several legal bases recognised by applicable data protection law. We process data to perform a contract with you or to take steps at your request before entering into a contract. This includes handling enquiries, preparing proposals, delivering agreed services and issuing invoices. We process data to comply with our legal obligations, including tax, accounting, record-keeping and consumer protection rules that apply to a company operating in the e-commerce services industry.
We process data for our legitimate business interests, which include improving our services, maintaining the security of our systems, preventing fraud and abuse, and conducting reasonable and proportionate marketing, provided that your rights and interests are not overridden by our interests. Where none of the above grounds applies, we ask for your consent before processing your information, and we make it easy for you to withdraw that consent later.
We record which legal basis applies to each processing activity so that we can explain our decisions clearly when you ask. You may request details of the legal basis we rely on for a specific activity at any time by contacting us using the details in the Contact Information section of this policy. We review our processing activities regularly to confirm that the legal basis we rely on remains appropriate as laws change and as our services evolve.
7. International Data Transfers
Our services operate across borders, and your information may be transferred to and stored in countries other than your own. We are based in Kunming, China, and our service providers may operate data centres or support teams in different regions of the world to serve our international clients. When we transfer personal information across borders, we apply safeguards to keep it protected.
These safeguards may include standard contractual clauses approved by data protection authorities, data processing agreements, independent security reviews and appropriate technical measures such as encryption. Before any transfer, we evaluate the legal and technical protections available in the destination country, and we select destinations that offer an adequate level of protection where that option is open to us.
You have the right to request information about the safeguards we use for a specific transfer, and we will provide a summary on request. By using our website and services, you understand that your information may be processed in jurisdictions where data protection laws differ from those in your location. We will always aim to apply a level of protection equivalent to the standards described in this policy, regardless of where your data is stored. If you would prefer that your data is not transferred outside your region, please tell us and we will discuss the options available for your case.
8. Data Retention
We keep personal information only for as long as necessary to fulfil the purposes described in this policy. If you contact us with a question, we retain your message and contact details for the time needed to resolve your request, and for a reasonable period afterwards so that we can improve our service and refer back to the conversation if you follow up with us later.
We retain business records to comply with accounting, tax and legal obligations, which may require us to keep certain documents for several years. These records may include invoices, contracts and correspondence related to the services we provide. We keep analytics data in aggregated and anonymised form for reporting and planning, and we delete raw logs on a rolling schedule.
When information is no longer needed for any legitimate purpose, we delete it or anonymise it securely so that it can no longer be linked to you. We review our retention schedules regularly and update them to reflect changes in law, technology and business practice. You may ask us to delete your information at any time, and we will act on your request subject to any legal or contractual obligations that require us to keep the data for a longer period.
9. Your Privacy Rights
Depending on where you live, you may have certain rights over your personal information. You may request access to the information we hold about you and ask for a copy of it in a clear, portable format. You may ask us to correct information that is inaccurate or incomplete, so that our records always reflect the correct facts about you.
You may request deletion of your information where no legal basis prevents it, and you may object to processing that is based on our legitimate interests. You may also ask us to restrict processing in certain circumstances, for example while a dispute about the accuracy of the data is being resolved. Where processing is based on consent, you may withdraw that consent at any time and the withdrawal will apply from the moment you make it.
To exercise any of these rights, contact us using the details in the Contact Information section of this policy. We will confirm receipt of your request promptly and respond within the period required by applicable law, which is usually thirty days. We may ask you to verify your identity before acting on your request, so that we can protect your data from unauthorised access. You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data properly.
10. Privacy for Children
Our website and services are not directed at children, and we do not knowingly collect personal information from children. In most jurisdictions, a child is a person under the age of thirteen, and in some regions the age threshold may be higher. Our forms, content and marketing are designed for business users and adults, and we do not encourage children to interact with our services.
If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately using the details in the Contact Information section. We will take steps to remove that information from our records as quickly as possible and will confirm the removal to you. We may ask for verification that you are the parent or guardian before acting, to protect the child and to prevent unauthorised requests.
Where our services are used by a business, we expect that business to obtain any consent required for minors in its jurisdiction and to confirm to us that it has done so. We encourage parents and guardians to supervise their children when they use the internet. Our goal is to protect the privacy of all users, especially the youngest ones, and we review our practices regularly to make sure that children remain protected at all times.
11. Data Security
We apply appropriate technical and organisational measures to protect your information against loss, misuse, unauthorised access, alteration and disclosure. These measures include encrypted transmission of data, controlled access to our systems, secure storage of records, regular review of our security practices and training for our staff on their privacy obligations.
Only authorised personnel can access personal information, and only when their role requires it. Our service providers are selected with security in mind and must meet our standards under written contract. We test our security measures on a regular basis and adopt new protections as they become available, so that the level of protection we provide continues to improve over time.
Despite our efforts, no method of transmission over the internet and no method of electronic storage is completely secure, so we cannot guarantee absolute security against every possible threat. If we become aware of a data breach that affects your information, we will notify you and the relevant authorities as required by law, and we will provide guidance on the steps you can take to protect yourself. You can help by keeping your passwords private, using strong passwords and reporting any suspicious activity to us immediately.
12. Third-Party Services and External Links
Our website may contain links to third-party websites, platforms and tools that we do not operate. Examples include social media networks, payment gateways, analytics dashboards and courier tracking pages. Once you leave our website, this Privacy Policy no longer applies, and we encourage you to read the privacy policies of those third parties before you share information with them.
We are not responsible for the privacy practices or the content of external websites, and we cannot control how third parties use the information you give them. Where we integrate third-party tools into our own pages, those tools may set their own cookies and process data under their own terms, and we will tell you about these integrations where relevant so that you can make informed choices.
We review the providers we work with on a regular basis and replace them when their standards no longer meet our expectations. Your interactions with any third-party service are governed by that service and not by this policy. If you have questions about a specific third-party integration, please contact us and we will explain how it works and how you can control it.
13. Marketing Communications
If you opt in to our marketing communications, we may send you news about our services, industry insights and promotional offers by email or through other channels. Every marketing message includes a simple way to opt out, such as an unsubscribe link, and we honour all such requests promptly and without question.
You can also tell us directly that you no longer wish to receive marketing, and we will remove you from our lists as quickly as possible. We respect your inbox and we only send messages that we believe are genuinely useful to your business. We do not share your contact details with unrelated third parties for their own marketing purposes without your consent.
If you choose not to receive marketing messages, we may still send you essential service communications, such as confirmations, invoices, security alerts or updates to this policy. We keep a record of your preferences so that we can honour them consistently across all our communication channels. Your marketing choices never affect the quality of the services we provide to you, and you can change your preferences at any time.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. When we make significant changes, we will post the revised policy on this page and update the effective date at the top of the document. Where a change affects your rights in a meaningful way, we may also notify you directly by email or through a notice on our website.
We encourage you to review this page regularly so that you stay informed about how we protect your information. Your continued use of the website after changes are posted constitutes acceptance of the revised policy. If you do not agree with the revised terms, you should stop using the website and contact us about any concerns you have.
Historic versions of this policy are available on request, so that you can compare how our practices have developed over time. We will always apply the version of the policy that was in force when your data was collected, unless a later version provides a higher level of protection for your rights.
15. Contact Information
If you have questions about this Privacy Policy or about how we handle your personal information, please contact us. We will acknowledge your message and respond as quickly as we can, usually within one business day. You may reach us by email at assist@primaconnect.lat or by telephone at +12832079210.
Our postal address is Wuhua District, Baoshan Street No. 219, Yinzuo Building 7th Floor Room 703, Kunming City - 650000, China (CN). We are Kunming Yuanqitong E-Commerce Co., Ltd., and the services described on this website are developed and operated by the developer PrimaConnect.
When you contact us, please provide enough detail for us to identify the matter and assist you effectively, and tell us whether your request concerns a specific project or a general question. We will handle your enquiry confidentially and in accordance with this policy, and we will never share your enquiry with third parties without your permission. If you are not satisfied with how we handle your request, you may escalate the matter to the relevant data protection authority in your jurisdiction.